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Frequently Asked Question

What is Mallora ?

Mallora is an online shopping platform that offers trendy, affordable, and high quality products. We aim to make fashion and lifestyle items accessible to everyone, while ensuring a smooth and secure shopping experience.

How long does delivery take ?


Delivery times vary depending on the destination and product. On average, shipping takes between 5 to 9 business days. You will receive a tracking number by email as soon as your order is shipped.

What payment methods do you accept ?

Mallora accepts major payment methods including credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options available at checkout.

Can I return or exchange an item ?

Yes. If you are not satisfied with your order, you can request a return or exchange within 14 days of receiving your package. Items must be unused, in their original condition, and with all tags attached.

How can I contact customer service?


You can reach our customer support team via email at support@mallora.shop or via contact form. We are available Monday to Friday and respond within 24 hours to assist you with any questions or concerns.

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